Notice #164362
Investigating

Syncing Delays With OneDrive

Began:

We have logged a ticket with Microsoft in regards to a delay of document syncing to the FYI - My Edits folder.

The files can be seen in OneDrive Online, however they do not appear to immediately sync to the OneDrive app.

As a workaround, we would recommend using the FYI Desktop app which does not rely on OneDrive to edit or push changes back into FYI.

Otherwise, pausing/unpausing OneDrive will force it to perform a new sync.

If you are experiencing this issue, please log a support ticket with our team.

Please note that co-edit remains unaffected.

  • Australia & New Zealand
    • Documents service
    • Automation service
    • BGL sync
    • Email AutoFile service
    • Export service
    • Microsoft login
    • Migration & refile service
    • NowInfinity sync
    • OneDrive integration
    • Platform updates

      Any releases to the ANZ platform will be added as an update to this component with a link to a help article for the details of the release.

  • UK & Europe
    • Document service
    • Automation service
    • Email AutoFile service
    • Export service
    • Microsoft login
    • Migration & refile service
    • OneDrive integration
    • Platform Updates

      Any releases to the UK platform will be added as an update to this component with a link to a help article for the details of the release.

Upcoming Maintenance

[Scheduled] Release 2022-03-24

  • Australia & New Zealand
  • Platform updates
  • UK & Europe
  • Platform Updates

For a detailed breakdown of what is included in this release, click this link:

https://support.fyidocs.com/hc/en-us/articles/4553587279769-March-2022-Release-Notes

[Scheduled] Release 2022-03-31

  • Australia & New Zealand
  • Platform updates
  • UK & Europe
  • Platform Updates

For a detailed breakdown of what is included in this release, click this link: https://support.fyidocs.com/hc/en-us/articles/4553587279769-March-2022-Release-Notes

[Scheduled] Release 2022-04-07

  • Australia & New Zealand
  • Platform updates
  • UK & Europe
  • Platform Updates

For a detailed breakdown of what is included in this release, click this link: https://support.fyidocs.com/hc/en-us/articles/5185528239385-April-2022-Release-Notes

[Scheduled] Release 2022-04-14

  • Australia & New Zealand
  • Platform updates
  • UK & Europe
  • Platform Updates

For a detailed breakdown of what is included in this release, click this link: https://support.fyidocs.com/hc/en-us/articles/5185528239385-April-2022-Release-Notes

[Scheduled] Release 2022-04-21

  • Australia & New Zealand
  • Platform updates
  • UK & Europe
  • Platform Updates

For a detailed breakdown of what is included in this release, click this link: https://support.fyidocs.com/hc/en-us/articles/5185528239385-April-2022-Release-Notes

[Scheduled] Release 2022-04-28

  • Australia & New Zealand
  • Platform updates
  • UK & Europe
  • Platform Updates

For a detailed breakdown of what is included in this release, click this link: https://support.fyidocs.com/hc/en-us/articles/5185528239385-April-2022-Release-Notes

[Scheduled] Release 2022-05-05

  • Australia & New Zealand
  • Platform updates
  • UK & Europe
  • Platform Updates

For a detailed breakdown of what is included in this release, click this link: https://support.fyidocs.com/hc/en-us/articles/6237658213017-May-2022-Release-Notes

[Scheduled] Release 2022-05-12

  • Australia & New Zealand
  • Platform updates
  • UK & Europe
  • Platform Updates

For a detailed breakdown of what is included in this release, click this link: https://support.fyidocs.com/hc/en-us/articles/6237658213017-May-2022-Release-Notes


Previous Incidents
No further notices from the past 7 days.