We're currently having issues with Microsoft Login
Microsoft login issue appears resolved The Microsoft login service appears to be back online which means any affected users can now login again. We have done a round of testing and all of the FYI services are working.
Alternate login via Xero Please logout of FYI and log back in using the regular login page https://app.fyidocs.com/ this will ensure that full functionality is restored.
Emails received during the outage FYI will retrospectively import and file any emails that have been received during the Microsoft Outage with no action from users.
Edited Documents If you have exported a document to work on it during the outage you can save and upload the edited version using the instructions in the following support document https://support.fyidocs.com/hc/en-us/articles/360045495412
Microsoft are reporting services are recovering. https://status.office365.com/
If your users are still having authentication issues accessing documents, we suggest they now try to log out and back into FYI to refresh services.
We are seeing improved result refreshing tokens and users accessing FYI, and are waiting for things to recover.
In order to give affected users access to the FYI web app we have enabled an alternate login using each users Xero credentials: https://app.fyidocs.com/xero-login
The alternate Xero login does not enable every feature available using the Microsoft login such as native editing of Office documents or filing of emails.
This login issue appears to be ongoing, Microsoft have reported no improvement is services. Some of our users have reported successful login.
https://twitter.com/MSFT365Status/status/1310713377925160960
Microsoft have identified a recent change that appears to be the source of the issue. They are rolling back the changes.
Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.
Microsoft status can be found here https://status.office.com/ and https://twitter.com/MSFT365Status/status/1310696819135901696
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