Updated
After 1 day and 45 minutes

System performance has now returned to normal and we are no longer seeing slow performance with FYI.

During the course of our investigation we have identified a number issues that have either been fixed today or will be finalised with a hot fix this evening 19/01/2021.We will complete a thorough retrospective review of the incident to identify ways to avoid further issues like this in future.

If you are still experiencing issues please notify our support team as soon as possible via support@fyidocs.com

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{:resolved=>"Updated"}
After 21 hours and 9 minutes

We are continuing to see improvements in system performance and are monitoring closely

We have released a hotfix (3.1.14b) that will greatly reduce any speed issues and it is critical that all users are running the latest version.

Generally, the latest version will automatically be applied within each user's browser, occasionally this doesn't occur (due to FYI being open in multiple tabs, etc.).

To check and where required apply the latest version, please follow this help article: https://support.fyidocs.com/hc/en-us/articles/360055315171

We sincerely apologise for any inconvenience.

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{:resolved=>"Updated"}
After 18 hours and 7 minutes

FYI began experiencing major performance issues at 3:00 PM AEDT 18/01/2021 affecting FYI users in Australia and New Zealand.

This was the result of FYI infrastructure becoming unresponsive due to long delays retrieving data. We are continuing to urgently investigate the root cause of these delays.

We have released a hotfix (3.1.14b) that will greatly reduce any speed issues and it is critical that all users are running the latest version.

Generally, the latest version will automatically be applied within each user's browser, however, occasionally this doesn't occur due to FYI being open in multiple tabs, etc.

To check and where required apply the latest version, please follow this help article: https://support.fyidocs.com/hc/en-us/articles/360055315171

We sincerely apologise for any inconvenience and will continue to update the FYI status page until the incident is completely resolved.

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Recovering
After 2 hours and 23 minutes

At approximate 3:30 pm EDT FYI had a significant performance event that prevented the loading of critical lists such as documents and clients.

As a 5:30 pm EDT we are seeing gradual improvements, although the performance is not entirely back to normal.

Our engineering team is investigating the root cause as a matter of priority to ensure that service is fully restored and stable as soon as possible.

We will provide further updates as they become available.

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Identified
After 6 minutes

Out team have identified the issue and are currently working to resolve it.

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Investigating

We are currently investigating an issue with System performance impacting users when trying to load document and clients.

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Began at: